How can I make a complaint?

If you have a complaint, we really want to hear from you so that we can put things right as soon as possible.

Contact us

Please send any details about your complaint to any of the contact details below:

  • Phone:  0161 498 7739
  • Email:
  • Post: Aro Complaints, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR

What happens next?

We’ll try to respond to you as quickly as we can, with a full explanation of what has happened in your case.

There may be occasions where we may need some more time to fully investigate your complaint, however, we’ll let you know if there are any delays and the reasons for this.

What if you’re unhappy with our response?

If we’ve already sent you a final response, or it’s been more than eight weeks since you initially made your complaint, you can ask the Financial Ombudsman Service to investigate this for you:

Financial Ombudsman Service

Exchange Tower


E14 9SR

Phone:        0800 023 4567