Get in touch
If you’re looking for support when it comes to getting borrowing right, you can get in touch with us.
Our opening hours
Monday
8:30am to 8pm
Tuesday
8:30am to 8pm
Wednesday
8:30am to 8pm
Thursday
8:30am to 8pm
Friday
9am to 4pm
Saturday
Closed
Sunday
Closed
Bank Holidays
Closed
Need to raise an issue?
We work hard to help you borrow right. However, if you feel we have got something wrong or wish to discuss an issue directly with us, we want to help make it right.
We take any complaints raised seriously, and will deal with the problem fairly, quickly and transparently. In many cases, we sort things out straight away.
Contact for complaints
Write to us at
Aro Complaints, Atlantic House, Atlas Business Park, Simonsway, Manchester, M22 5PR
Telephone
How we handle your complaint
We aim to deal with any complaints as soon as possible after receiving them. You can find out more about how we handle complaints on our dedicated Complaints page.
If you aren’t satisfied with the response, or we are unable to resolve the issue within eight weeks , you can send your complaint to the Financial Ombudsman Service.